SUPPORT

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Winixx Freight Shippers and Manufacturers

Contact Winixx Freight

Whether you’re a shipper, carrier, or partner, our team is here to support you. Use the information below or send us a message.

Sales & Partnerships
Monday – Friday: 8:00 AM – 7:00 PM (Eastern Time)
For enterprise logistics, TMS, 3PLs, cross-border solutions, and partnerships. Request a demo
Carrier support (24/7)
Email: support@winixxfreight.com
Or log in to the Winixx Freight web app and visit the Support page
Shipper support (24/7)
Email: support@winixxfreight.com
Or log in to the Winixx Freight web app and visit the Support page

Send us a message

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Frequently Asked Questions

Quick clarity on pricing, wallets, payments, and how Winixx Freight works for shippers and carriers. More detailed guides will live in support.winixx.com/freight.

Platform & Billing

Is Winixx Freight free to join?
Yes. There is no monthly membership requirement for either carriers or shippers. You can create an account and explore the platform without committing to a subscription. Fees only apply when you activate certain workflows (for example, carrier verification) or when a shipper funds and runs shipments.
What does it cost for carriers?
Carriers pay a one-time $75 verification fee to complete MC authority and insurance verification. This is not a subscription and does not renew monthly. Once verified, carriers can bid on loads, deliver, and receive payouts through the carrier wallet.
What does it cost for shippers?
Shippers do not pay a monthly subscription. Instead, shippers use a prepaid model: you fund your shipper wallet and that balance is used to create shipments. This approach helps attract quality carrier capacity and improves payout speed once delivery is confirmed.
Why do you require shippers to fund their account?
Prepaid funding ensures shipments are backed by available funds before posting, which improves trust and reliability for carriers. When a shipment is created, funds are withheld (held) until the shipment is marked delivered. This supports smoother execution, fewer payment disputes, and faster carrier payouts.
How does the shipper wallet work?
Shippers fund a built-in wallet and can track spending and shipment activity inside the platform. When you create a shipment, the required amount is withheld until delivery is confirmed. This provides clear visibility into spend, improves control, and creates a predictable payout experience for carriers.
How do carriers get paid and how long does it take?
Carriers can bid on loads, complete delivery, and then funds are deposited to the carrier wallet once delivery is confirmed. Standard cash-out typically takes 1–3 business days to process depending on banking rails. You can also choose a same-business-day cash-out option for an additional fee.
Can carriers cash out anytime?
Yes. Once funds are available in your carrier wallet, you can withdraw at any time. Standard payouts process in 1–3 business days, and we also offer a same-business-day cash-out option for a fee when you need speed.
Do you offer a fuel card program?
Yes. We offer a fuel card program aligned with the same wallet and prepaid control model. This helps carriers manage fuel spend with better visibility while keeping operations centralized inside the Winixx Freight ecosystem.

Enterprise Logistics

Do you support enterprise logistics teams?
Yes. Winixx Freight supports enterprise workflows designed for higher volume operations, multi-site shipping, and more structured logistics coordination. If you’re managing consistent freight across lanes, facilities, or regions, we can align the platform experience to your operational needs.
Do you support cross-border and 3PL partnerships?
Yes. We work with 3PLs and cross-border use cases depending on operational requirements. If you’re exploring partnership, integrations, or structured capacity programs, use the contact form and select Sales / Partnerships.
Are you open to partnerships?
Absolutely. We’re open to partnerships across enterprise capacity, integrations, fuel programs, strategic carrier networks, and logistics technology collaborations. Use the contact form and provide your company, scope, and what you’re proposing so we can route it quickly.
How do we request a sales call?
You can request a demo call through the sales link during sales hours, or submit the contact form and select Sales / Partnerships. Include your volume expectations, lanes, and goals so we can prepare the right onboarding conversation.

TMS

Do you offer a TMS solution?
Yes. We offer TMS-oriented solutions that help teams manage shipment workflows, track activity, and maintain operational control. If you’re evaluating a TMS or replacing an existing tool, contact sales and share your workflow requirements so we can map the best fit.
Can the TMS support enterprise needs?
The TMS is a distinct product area, and we can align it to enterprise needs depending on scope. If you’re looking for deep integrations or specific processes, use the sales form and specify “TMS evaluation” in your message.